Pardon me while I reboot my pants
In a recent CNet editorial, Charles Cooper makes the point that it is still just too hard to use computers.
I'd have to agree with this - things need to just work. One of the beauties of software is that it is infinitely malleable in that you can build just about anything. The problem is making it work unobtrusively. Strides have been made, but we still aren't where we need to be in the software business. I don't think we will get there in the PC era - the interface is just too artificial. Maybe the next big thing in computing (wearable? implanted?) has a better shot.